Our corporate values

Our customers
The customer comes first! It is you we make our solutions for, so you deserve our attention and respect. You ultimately determine what we produce, so we strongly believe in user-centered design of products and services. Your questions, either before- or after-sales, are answered within a working day. When you call us, you get to speak to a person, not a computer. In an increasingly automated world, we cherish the personal relationships with our customers.

Our people
Our human capital is our greatest asset. Therefore, we strive to create a pleasant and challenging working environment for our employees, in which each person can reach his or her maximum potential.

Quality
Our products are designed to be best in class, manufactured to high-quality standards. Our product creation, production, and support processes are the result of twenty years of continuous improvement. Our quality system complies with the model of the European Foundation for Quality Management (EFQM). Periodic evaluation involves all stakeholders in the value chain: customers, suppliers, and employees.

Knowledge
Profound technical knowledge and a thorough understanding of the scientific domains in which our customers operate are prerequisites for the successful design, development, marketing, sales, and support of our products.

Creativity
For an innovative company, creativity is a lifeline. Throughout our organization, employees are encouraged to develop new ideas and think outside the box. This leads to original products and services, meeting the needs of scientists and practitioners, today and tomorrow.

Integrity
Count on us for honest communication, transparent pricing, and fair trade policies.

Reliability
Promise is debt. If we offer a product or service, you will get it. Internally, keeping your word is what the company expects of its employees and what they can expect of the company.

Society
Our products support applications with a high value to society. Our customers use our tools in their search for new drugs to cure diseases, to support medical diagnosis and therapy, to improve educational systems, to enhance animal welfare, to develop environmentally sound pest control solutions, and to create more usable products and safer work environments.

Sustainability
Our processes are organized in such a way that reuse of materials is maximized and waste is minimized. We strive to carry out all our operations in an ecologically sustainable manner (read more...).