Help desk

If you run into a problem of any kind, our helpdesk can assist you. Technical support for Noldus products is available from this website, and by telephone, e-mail, Skype and remote assistance.

Please note that although products for which there have been newer versions for more than three years are no longer supported by our helpdesk, knowledgebase  articles about these products are still available. Three years’ support as described in a basic service contract is included with the license of your product and you can purchase an additional service contract for more services. Noldus hardware comes with a two year warranty (guarantee).

If you want to learn more about our products, you may also benefit from our training courses. We offer a wide range of product and application training courses for new as well as experienced users. Before contacting the helpdesk, please check our Technical Support Knowledgebase for solutions to common problems or the known problems pages in the downloads section.

The preferred method to contact support is by submitting the Support Request Form, which can be found below. We try to answer support questions within one working day. More complicated questions may require more time, but we guarantee a first response to your question within one working day.

 

Support Request Forms

 

Opening hours
We have five helpdesks in various time zones. If the helpdesk in your own region is closed (e.g. you are working in the evening) and you have an urgent question, feel free to call one of the other helpdesks, they will be happy to assist you. Check this document for opening times in your time zone.

  • Pacific Standard Time (PST, Monday to Thursday 9am to 5pm and Friday 9am to 1pm): 1-800-355-9541 (toll free) or 1-703-840-2464. Support {at} noldus dot com.
  • Eastern Standard Time (EST, Monday to Friday 9am - 5pm): 1-800-355-9541 (toll free) or 1-703-840-2463. Support {at} noldus dot com.
  • Central European Time (CET, Monday to Friday 06:00 - 16:00) : +31-317-47-3333. Support {at} noldus dot nl.
  • Support in the German language (CET): +49 6094 9885612 (Monday to Friday 8:30 - 17:00). German dot support {at} noldus dot com.
  • China Standard Time (CST): +86-10-62111073.  China dot support {at} noldus dot com.