If you have a service contract, you are entitled to professional technical support. However, sometimes your needs go beyond that. We can help you during the design of your research, in the set-up of your lab to obtain the results that you are after, and in training your staff. If you have a very complex coding scheme and find it hard to design a suitable configuration or if you are struggling to get the analysis output in a particular format, we can check to see if you have chosen the best option, saving you a lot of effort at a later stage!

Our consultants, all of whom have academic backgrounds (mostly with a PhD in behavioral sciences), are trained to help you set up your research in many different ways:

• If you want to know whether it is possible to use certain software tools for your project, we can set up a feasibility study. This helps you make the right investment.
• When you rent a system, we can provide technical assistance to help you get started.
• Together, we can configure your project in The Observer^® XT so you can use The Observer XT immediately for your research. We help you identify the relevant categories and structure your project in such a way that your research can be executed in the most efficient manner.
• Once data has been collected, we can provide assistance in analysis of your data and/or pattern searching.
• We train you and your colleagues to make sure you are using your system in the most efficient way. Whether you are an experienced or novice user, we offer dedicated training courses for your specific research application. We can provide any of these services: you decide what you need. All these services are also offered in combination with the rental of any of our systems.

Usability testing and consulting
Besides training you and your colleagues in the art of usability testing and Human Factors research, we can also help you perform your own tests or take care of one or more of the stages of the testing process:

• We can set up a test lab in an environment you describe as typical of that in which your products will be used.
• Next, we set up the test itself. Together we identify the relevant characteristics of your users and create a task list, consisting of all key tasks to be performed with your product. 
• In the controlled environment, we then record actions and comments of users during their interaction with your product.
• All this information is analyzed and the results are presented in a report. You can choose to receive the report in an industry format, like CIF, as a PowerPoint presentation on CD, or in any format you wish. Whenever possible, we illustrate the conclusions with representative video clips.

We can provide any combination of services: you decide what you need. These services are also offered in combination with rental of our portable lab or Experience Lab.

Custom solutions
Our solutions are very flexible and have been designed to meet a wide variety of demands. We take care of selecting and integrating the optimal combination of hardware, software, and services. This way, we can create a solution that suits your application. If this is not sufficient, our consultants and engineers are more than happy to work with you in order to create the perfect custom solution. If you want to exchange ideas about your specific research demands, don’t hesitate to contact our sales department to learn what is possible with our custom solutions.