Whether you purchase an individual piece of software or a complete system, it is essential that you can confidently rely on comprehensive support. That is why we provide different service contract options that guarantee technical support services throughout the lifetime of our products. We help you get the best out of your behavioral research!

 Choose the contract that suits you:

Why a service contract from noldus?
Noldus offers you even greater value and reassurance by providing 3 high level service contract options. Starting with our basic contract, you are guaranteed comprehensive support, and discounted services for the life of your contract. Need more? Our Plus and Platinum contracts provide an even more extensive level of support that will give you total peace of mind when it comes to your system. A Plus contract contains a subscription to new releases of Noldus software. Next to this subscription, a Platinum contract contains also extended warranty and express hardware replacement to guarantee an optimal solution.

What is included?
All Basic, Plus, and Platinum contracts include:

• Maintenance releases of Noldus software - We update our software constantly to make it optimal for your research needs. Users of Noldus software products are entitled to updates as soon as they become available.
• Access to Technical Support Knowledgebase - Access to our webbased Technical Support Knowledgebase extends the availability of technical support beyond our office hours. This database is continuously updated and is ideal for troubleshooting to help you solve your problem.
• Technical support through phone, fax, e-mail, and web - Our technical support departments are reachable through phone, fax, and e-mail during the normal business hours of our offices or through the internet via convenient web-based forms. Since we have offices worldwide, you can reach us almost every hour of the day and we guarantee a personal response within one business day.
• Technical support through remote assistance - Modern software tools allow us to remotely take control over your system (of
  course only after your explicit authorization). In this way, more advanced support is possible since we are able to remotely check your system and settings, almost as if we are present at your premises, and show you exactly how to use the software.
• Technical support on the complete integrated set-up - Our service contracts cover software as well as hardware technical support on the integrated set-up which we delivered and tested upfront.
• Software Development Kits (SDKs) – SDKs enable you to build your own plug-in components and interfaces for The Observer XT. Support on SDKs is free of charge for customers who have a service contract.
• Remote training courses at half price - Most of our training courses can be delivered remotely, using the latest internet technology. When you have a service contract, you can join a remote training course for half price!
• 10% Discount on rentals - Renting software licenses or hardware can be an ideal option if you are looking for temporary observation capacity. An additional 10% discount on the already attractive rental fees is included in all service contracts.

Take advantage of all the above benefits when you purchase a Plus or Platinum service contract, along with:

• Subscription to new releases of Noldus software - Stay ahead with the latest technology: a Plus or Platinum service contract assures that you automatically receive the latest version of your software product, with the newest functionality, as soon as it becomes available.

With a platinum contract:

• Extended warranty - Free replacement of defective hardware: Warranty on all purchased items is extended for the duration of
  the service contract. 
• Express hardware replacement -In order to minimize the time in which your system cannot be used due to hardware failure,
  the Platinum contract offers express hardware replacement. We deliver hardware replacements at your site using the fastest
  possible method of shipment. 
• On-site support - Our trained professionals will visit your premises to pinpoint and resolve complex challenges when they occur. A Platinum contract offers this service for a reduced fee.

Optional to all customers with a service contract:

• Annual refresher training course and maintenance visit - Annual refresher training courses will optimize your product’s use and
  get newly hired employees trained helping you make the most of your system. We will visit your premises once a year for service and system checks, and to answer any questions that might have risen.