I have The Observer 5.0 and UltraVox installed, yet the UltraVox hardware key is not being recognized by the program.

  1. If you have both The Observer 5.0 and UltraVox 2.0 installed on your PC and insert both dongles in the PC at the same time (either both LPT or USB dongles), after starting up The Observer 5.0, UltraVox can never be used anymore with the UltraVox dongle, also when The Observer dongle is removed afterwards.
  2. When The Observer 5.0 is started with only the UltraVox 2.0 dongle inserted in the PC, UltraVox can never be used anymore with this dongle.

Firstly, where possible use UltraVox and The Observer on separate PCs.
If they must be used on the same machine, you can contact Noldus Technical support, who will provide you with a small program to ensure that you do not start The Observer with an UltraVox key inserted.

UltraVox