Noldus opens new U.S. support office on East Coast

In response to the growing number of customers, Noldus has opened a new U.S. support office on the East Coast. The opening of this third support office marks an important step in the development of customer service. In an increasingly automated world, Noldus cherishes the personal relationship with their customers. The new helpdesk is staffed by Jonathan Dale, who has nine years of experience at Noldus in sales and as a trainer, so he has an excellent in-depth knowledge of our products and solutions. Dr. Dale joined the company after completing his Ph.D. in Biology at Boston University.

Support helpdesks and offices are located in different time zones (Pacific Standard Time, Eastern Standard Time, and Central European Time) and continents for your convenience. Customers across the world can now reach the support team almost every hour of the day. All support inquiries are responded to within one business day and most challenges are solved even faster. Noldus has a 3-tier system of support so that if the helpdesk cannot solve your problem, it is quickly escalated to either a trainer or engineer to provide an optimum level of expertise.

One year's support is included with the license of your product as part of a basic service contract. You can purchase extended service contracts for additional support and services. It is also possible to check the Technical Support Knowledgebase 24/7 for solutions to common problems. This database contains hundreds of frequently asked questions submitted by customers with detailed answers from the Noldus support staff.

You can easily reach the support staff by submitting the Support Request Form. Technical support for Noldus products is also available by telephone, fax, and Skype.

Pacific Standard Time (PST): 1-866-860-3580 (toll free)
Eastern Standard Time (EST): 1-877-266-5387 (toll free)
Central European Time (CET): +31-317-47-3333