Doctor-patient interaction

Communication between doctor and patient is a key success factor in medical treatment, which makes it a popular study object. Trials usually take place in a lab, which may or may not be a permanent facility. Research in hospitals or nursing homes is common as well. For example, teamwork behaviors in hospitals are often studied. Sometimes researchers observe caregiver - patient interaction at home, because many patients are treated there. In every setting, behavior is recorded on video (often using Viso®) and analyzed afterwards with The Observer® XT.

Multi-room, multi-video recording

Viso creates the perfect set up for your consulting or medical simulation rooms, and you can view recordings live or directly afterwards.  With Viso, you can create synchronized recordings from up to 4 IP cameras at once, including audio in each room. Easily manage your recordings from one location (central room) and record in any number of rooms with up to four cameras in each room. 

Observe behavior and assess performance

Patients sometimes feel anxious when entering the consultation room. Researchers monitor physiological data streams along with the video, to assess the patient’s emotions in their behavioral context. The Observer XT is used to keep all their data in sync. This software tool is especially designed to synchronously record and play multiple modalities, like video and physiological signals. Nonverbal and verbal behavior can be coded with The Observer XT. Transcribe conversations and combine this information with for instance the behaviors of the nurse and the patient.   

Facial expression analysis

FaceReader is used worldwide at more than 400 universities, research institutes, and companies in many markets, such as communication studies, psychology, educational research, and consumer research.

FaceReader automatically analyzes facial expressions.

Consulting services

You can also rely on our behavioral consultants who provide high quality service putting your research and results central. They are very knowledgeable, experienced, and ready to assist you. Think about coding your video material, observational services, or other consulting services. Read more about consulting services. You can also contact us for training courses or rental services.   

Interesting publications

Diverse scientific articles citing Noldus products are published in renowned journals each week. The following list is only a small selection of scientific publications in different research fields: doctor-patient communication, nursing studies, patient education, pain research, gerontology, etc.  

  • Asan, O.; Smith, P.D.; Montague, E. (2014). More screen time, less face time – implications for EHR design. Journal of Evaluation in Clinical Practice. doi:10.1111/jep.12182
  • Asan, O.; Montague, E. (2012). Physician interactions with electronic health records in primary care. Health Systems, 1-8, doi:10.1057/hs.2012.11.
  • Albada, A.; Ausems, M.G.E.M.; Dulmen, van S. (2014). Counselee participation in follow-up cancer genetic counselling visits and associations with achievement of the preferred role, cognitive outcomes, risk perception alignment and perceived personal control. Social Science & Medicine, 178-186.
  • Albada, A.; Dulmen, S. van; Ausems, M.G.E.M.; Benzing, J.M. (2012). A pre-visit website with question prompt sheet for counselees facilitates communication in the first consultation for breast cancer genetic counseling: findings from a randomized controlled trial. Genetics in Medicine, 14 (5), 535-542. 
  • Boehmer, K.R.; Egginton, J.S.; Branda, M.E.; Kryworuchko, J.; Bodde, A.; Montori, V.M.; LeBlanc, A. (2014). Missed opporunity? Caregiver participation in the clinical encounter. A videographic analysis. Patient Education and Counseling, 96, 302-307.
  • Cruz, J.; Marques, A.; Barbosa, A.; Figueiredo, D.; Sousa, L.X. (2013). Making sense(s) in dementia: a multisensory and motor-based group activity program. Journal of Alzheimer's Disease and other Dementias, DOI: 10.1177/1533317512473194.
  • Fazio, S.; Mitchell, D.B. (2009). Persistence of self in individuals with Alzheimer’s disease. Evidence from language and visual recognition. Dementia8 (1), 39-59.
  • Figueiredo, D.; Barbosa, A.; Cruz, J.; Marques, A.; Sousa, L. (2013). Empowering staff in dementia long-term care: towards a more supportive approach to interventions. Educational Gerontology, 39 (6), 413-427.
  • Finset, A.; Stensrud, T.L.; Holt, E.; Verheul, W.; Bensing J. (2011). Electrodermal activity in response to empathic statements in clinical interviews with fibromyalgio patients. Patient Education and Counseling82, 355-360.
  • Lann-Wolcott, H.; Medvene, L.J.; Williams K. (2011). Measuring the person-centeredness of caregivers working with nursing home residents with dementia. Behavior Therapy42, 89-99.
  • Meeuwesen, L.; Brink-Muinen, A. van den; Hofstede, G. (2009). Can dimensions of national culture predict cross-national differences in medical communication? Patient Education and Counseling, 75, 58-66.
  • Noordman, J.; Vet, E. de; Weijden, T. van der; Dulmen, S. van (2013). Motivational interviewing within the different stages of change: An analysis of practice nurse-patient consultations aimed at promoting a healthier lifestyle. Social Science & Medicine87, 60-67.
  • Rijswijk, C.; Zantinge, E.; Seesing, F.; Raats, I.; Dulmen, S. van (2010). Shared and individual medical appointments for children and adolescents with type 1 diabetes; different topics discussed? Patient Education and Counseling, 79, 351-355.
  • Sep, M.S.C.; Osch, M. van; Vliet, L.M. van; Smets, E.M.A.; Benzing, J.M. (2014). The power of clinicians’ affective communication: How reassurance about non-abandonment can reduce patients’ physiological arousal and increase information recall in bad news consultations. An experimental study using analogue patients. Patient Education and Counseling, 1, 45-52,
  • Slort, W.; Blankenstein, A.H.; Schweitzer, B.P.M.; Deliens, L.; Horst, van der, H.E. (2014). Effectiveness of the 'availability, current issues and anticipantion' (ACA) training programme for general practice trainees on communication with palliative care patients: A controlled trial. Patient Education and Counseling, 1, 83-90.
  • Smets, E.M.A.; Hillen, M.A.; Douma, K.F.L.: Stalpers, L.J.A.; Koning, C.C.E.; Haes, de, H.C.J.M. (2012). Does being informed and feeling informed affect patients' trust in their radiation oncologist? Patient Education and Counseling, 
  • Spelten, E.R.; Martin, L.; Gitsels, J.T.; Pereboom, M.T.R.; Hutton, E.K.; Dulmen, van S. (2014). Introducing video recording in primary care midwifery for research purposes: Procedure, dataset, and use. Midwifery, doi: 10-1016/j.midw.2014.06.007.
  • Zhou, Y.; Cameron, E.; Forbes, G.; Humphris, G. (2012). Development of a novel coding scheme (SABICS) to record nurse-child interactive behaviours in community dental preventive intervention. Patient Education and Counseling.

Blog posts on doctor patient interaction