Installation and support

When choosing Noldus, you get more than just a product. Qualified trainers are ready to install your system on-site and teach you how to use it to its full potential. Our products and solutions come complete with extensive documentation and our technical support staff is renowned for being fast and knowledgeable. Plus, as a Noldus customer, you benefit from resources such as frequently organized user meetings and training courses and an online Technical Support Knowledgebase.

Installation and training

In order to get the most out of your system, our experienced trainers will get you started by creating an initial set-up and thoroughly reviewing the most important functions of your system. Our training sessions are tailored to the specific research area of the individual user and, in addition, we install the complete system on-site. The result is a true turn-key system that is ready to go from day one.

If you require additional training on our products and integrated solutions, you may also benefit from one of our other training courses. Contact your representative to learn more!

We offer for example a wide selection of training courses for new as well as experienced users, both face-to-face and via the internet. You can consult one of our experienced staff members, all of which have research backgrounds in psychology, HCI, biology, engineering, and computer sciences regarding automation, experiment design, and the optimal use of our tools.

NoldusCare

Achieve maximum return on your investment with NoldusCare. Our service is fast, reliable, and available worldwide. Subscription for one year is offered to you for free.

Technical support

Each Noldus product is thoroughly tested and comes complete with detailed documentation and instruction manuals. However, technical issues may arise from time to time. For these instances, we have a professional staff of technical support representatives to assist you in a timely manner.

  • All support inquiries are acknowledged within one business day and most issues are solved even faster.
  • You can reach us almost every hour of the day. Support helpdesks are located in different time zones and continents for your convenience.
  • Our technical support staff uses the latest communication tools to provide timely and helpful personal assistance.

Technical support for Noldus products is available via the website, by telephone, e-mail, and Skype. Contact us through our helpdesk . You can also check our Technical Support Knowledgebase for solutions to common problems. This database contains hundreds of frequently asked questions submitted by our customers with detailed answers from our support staff.

" The technical support I received was excellent. The representative took ownership of my specific application difficulties, worked hard, and found solutions."  [Christopher West, USA] 

Publications

A diverse collection of scientific articles citing Noldus products are published in renowned journals each week. On this website you can find links to hundreds of publications in which Noldus’ products are applied, described, or reviewed. You can search an online database to learn more about the technical aspects of our products, to get information on independent reviews, or to find out how a product is used in a particular type of research. Visit product pages or the online Noldus bibliography database for more information.

The Measuring Behavior conferences

Noldus regularly organizes an international scientific conference on methods and techniques used in behavioral research. Measuring Behavior offers a diverse program packed with varied presentations on new methods and techniques, scientific tours to local research facilities, technical training sessions, special interest groups, workshops, user meetings, and an enjoyable social program. 

Visit www.measuringbehavior.org for details on Measuring Behavior.