Besides the obvious troubleshooting, you can also contact us for other matters. If you have a very complex coding scheme and find it hard to design a suitable configuration, or if you are struggling to get the analysis output in a particular format, you are welcome to let us check if you have chosen the best options. This can save you a lot of work and irritation at a later stage. Our consultants are happy to assist you to get the most out of the software.

A condition for technical support is that you know what you want to record and what sort of output you need. Then we can fill in the missing links for you. If you are in an earlier stage of your research and various methods have to be evaluated, which requires a substantial time investment from our side, we consider this as consulting, which is supplied at a nominal fee. We can also provide a training course tailored to your specific needs.

For more information on consulting, please contact the product manager services.