Noldus - Help desk


Help desk
Noldus technical support
Each Noldus product is tested thoroughly before its release and we have done our best to make the documentation as clear as possible. However, if you run into a problem of any kind, our helpdesk can assist you. Technical support for Noldus products is available by internet, telephone, fax, email and Windows Messenger.	"I will be able to continue my experiments and contact you in case I have other problems. Indeed, your efficacy has been outstanding! Thanks for everything." Anne-Hélčne Bunod, INRA, Paris, France.
If you want to learn more about our products, you may also benefit from our training courses. We offer a wide range of product and application training courses for new as well as experienced users.
One year's support is included with the license of your product and you can purchase a service contract for extended support. Before contacting the helpdesk, please check our Technical Support Knowledgebase for solutions to common problems. Please note that although DOS products, The Observer 3 and The Observer 4 are no longer supported by our helpdesk, knowledgebase articles about these products are still available. The preferred method to contact support is by submitting the Support Request Form, which can be found below. We try to answer support questions within one working day. More complicated questions may require more time, but we guarantee a first response to your question within one working day.
Support Request Form
Support request form if you work in the United States, Canada or Mexico. Support request form if you work in another country.	"I appreciate your help and very quick response. This is the best response time and overal support I have received through a software company." Ammar Hawasli, University of Texas, USA.
Helpdesk
We have helpdesks which are staffed during normal working hours in two time zones: Pacific Standard Time (PST): 1-866-860-3580 (toll free) Central European Time (CET): +31 317 47 3333
"Thanks for your help. I congratulate you and Noldus for such excellent support. I was amazed that I didn't have to work my way through a telephone answering menu, and then leave a message for someone. This is the way one always wishes customer support would work, but often doesn't." Dennis McDonald, Hanover College, Hanover, USA.