The installation of FaceReader starts with the installation of the HASP hardware key. When the installation of the hardware key is ready, a window appears with the message that the installation has been completed. For the installation of FaceReader to continue, you must click OK in this window. However, when you open other programs during installation, it may happen that the HASP window disappears behind the installation window. It then seems that the installation got stuck. Use Alt+Tab to browse to the HASP window and click OK for the installation to continue.