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Service and support to help you excel in your research
NoldusCare
"I really like the customer service and support Noldus Information Technology provides to their customers. It's excellent."
Dr. S. Shams|University of Toronto, Canada
What you can expect from NoldusCare
Maintenance and support is vital to a functioning research lab. With NoldusCare you don't have to worry about it anymore. Here's what you'll get:
The latest software upgrades and updates
You will receive the latest version of the software. This version includes new features and/or new functionalities, based on input from our worldwide customer base. Updates, upgrades and new releases are available for free. We'll provide you with release demos to guide you through the new features.
Warranty on your Noldus hardware
Quick repair or replacement, free of charge. When hardware breaks down due to defective materials or workmanship, we will repair or replace it. It is as simple as that. You can continue your project as soon as possible.
Priority support
Skip the line! With NoldusCare you'll get to the front of the line. Within one business day you will receive a personal answer to your question. Our worldwide Support staff is highly qualified (50% has been working for Noldus more than 20 years!) and will help you by e-mail, phone, Teams or team viewer meetings.
Access to our online academy
With NoldusCare you'll get exclusive access to our brand new online learning environment. Master EthoVision XT or The Observer XT with our online onboarding training. More courses will follow.
Free on-demand webinars!
Every month new webinars become available for you for free to enjoy and learn from. Including a Q&A session with our experienced consultants. Access them here!
Flexible subscription time
Your NoldusCare contract can range from 1 to 5 years. Choose what's best for you and you research needs. The longer the contract term, the better the value for money.
