Advance your research, faster
NoldusCare
Keep your software and everyone on your team up to date with NoldusCare. Our service contract equals peace of mind and boosts your lab's efficiency.
- checkWork with the latest software versions
- checkGet support within 1 business day
- checkTrain your team with Noldus Academy
Empowering you with reliable care
Work with the latest software upgrades and updates
Updates, upgrades and new releases are included. You will work with the latest features and functionalities and the most secure technology.
Get priority support: you will go first!
Within one business day you will receive a personal answer to your question. Our worldwide support staff will help you whenever you might need us.
Train your team with our online academy
NoldusCare gives you exclusive access to our online learning environment. Master EthoVision XT or The Observer XT with more courses to follow.
Warranty on your Noldus hardware
When Noldus hardware breaks down due to defective materials or workmanship, we will repair or replace it. In case of a NoldusCare extension, conditions apply.
Watch webinars and technical briefings, on demand
Want to deepen your knowledge? Noldus is close to your science. Learn from the experiences of other behavioral scientists in your field.
Choose a subscription time that suits your needs
Your NoldusCare contract can range from 1 to 5 years, giving you the options that work best for you and your research needs.
What's included in NoldusCare?
Compare NoldusCare benefits with standard support
| Feature | With NoldusCare | Without NoldusCare |
|---|---|---|
| Software upgrades | check_circleAlways the newest version, incl. new features | closeNo upgrades included |
| Online training courses | check_circleFull access to Noldus Academy | closeNot available |
| Support response time | check_circlePriority: within 1 business day | Ticket support system (best effort) |
| Support channels | check_circlePhone, TeamViewer & ticket system | Ticket system only |
| Webinars & Q&A sessions | check_circleInstant access + on-demand replays | closeNot available |
| New release demos | check_circleIncluded | closeNot available |
| Hardware warranty | check_circleExtendable up to 3 years | 1 year factory warranty only |
| Software version support | check_circleAlways the latest version | Support on recent versions only |
| Knowledge base & FAQs | check_circleFull access via MyNoldus | check_circleFull access via MyNoldus |
* Hardware warranty can be extended for up to three years with an uninterrupted NoldusCare contract, available for one time.
A trained team, always and anywhere, with Noldus Academy
Feel assured everyone on your team knows how to use your Noldus product best. With NoldusCare you will get access to Noldus Academy, our online learning platform, packed with resources to boost your research:
- checkOnboarding courses on EthoVision XT and The Observer XT
- checkA video series on CatWalk XT
- checkMany webinars on various behavioral research topics
- checkEarn a certificate upon completion and share it on LinkedIn!
If you complete the training courses you can even earn a certificate and share it on LinkedIn! Watch the EthoVision XT introduction video to get an impression.
Show me Noldus Academy arrow_forward
Supported software versions
It is crucial to stay updated with the latest software versions to maintain efficiency, security, and compatibility. With active NoldusCare you will always have access to the latest version!
- checkEthoVision XT - Version 16.0 and up
- checkCatWalk XT - Version 10.0 and up
- checkThe Observer XT - Version 16.0 and up
- checkViso - Version 9.0 and up
- checkFaceReader - Version 8.0 and up
- checkNoldusHub - Version 1.0 and up
- checkMediaRecorder - Version 6.0 and up
- checkDanioScope - Version 1.0 and up
Why update? Older versions may still function but lack the updates necessary to fully ensure optimal performance and security. Also, support is limited and you'll miss out on the newest features, functionalities and bug fixes.
Tell me more about upgrades arrow_forwardInterested in NoldusCare?
Get in touch!
Contact us to learn more about NoldusCare service contracts and how we can support your research team.