Empowering behavioral scientists

Services & customer success

Guidance in your research, every step of the way

Benefit from our extensive knowledge and experience to make your research project a success. We can help you every step of the way and provide solutions that fit your needs. From training and support to designing your research and data collection and analysis. 

Here's how we help you succeed:


Customer quote

"I am continually impressed by the prompt and professional service and support you provide for us. Thank you! Your fine work on our behalf is always much appreciated."

Prof. Stephen Campbell|Simon Fraser University, Canada


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Get a head start with Noldus Academy

When you become a customer we'll help you get started. Of course, you'll get access to quick start guides, tutorials and our extensive knowledge base. Moreover, our trainers can help you set up your experiment and provide onboarding training, remote or on-site.  

Our trainers and consultants are software experts with advanced degrees in behavioral sciences. They can help transform data into meaningful insights and provide technical solutions for your research questions, allowing you to focus on results. With their experience, they can assist in formulating research questions, designing studies, and identifying optimal technological solutions.


Customer quote

"Our training was customized to our needs... We are very pleased with how our training dealt with our unique circumstances."

Dr. Paul Rapnicki|University of Minnesota, College of Veterinary Medicine, USA


Helpful and knowledgeable support team

Our products are thoroughly designed and tested with our customers in mind. But sometimes running into an issue is unavoidable. Fortunately, our support team is ready to help, providing assistance to researchers worldwide. They offer swift and personalized guidance throughout your journey, ensuring success in your projects. 

With their expertise in our software, hardware and behavioral research, they'll help you if you get stuck. Whether you need help with technical matters or troubleshooting solutions they'll help you move forward.

How to get support

Noldus Support


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No worries with NoldusCare

Experience the full potential of your investment with NoldusCare. With NoldusCare, you gain access to a range of valuable benefits. The best news? The first year of your purchase it's part of the deal.

Stay ahead of the curve with the latest software upgrades and updates. Rest assured with extended warranty on your hardware. And, experience the peace of mind that comes with express personal support. Our expert support staff is available to assist you within 24 hours, providing prompt answers to your questions and concerns.

All about NoldusCare


Stay up-to-date with our behavioral research webinars 

Our insightful webinars provide a platform for knowledge sharing, connecting you with experts and fellow professionals in the human and animal behavioral research domain. 

You'll gain access to new insights, practical tips, and real-world case studies, empowering you to make informed decisions and optimize your research processes. Webinars also provide a unique opportunity to engage with experts, ask questions, and receive valuable guidance specific to their research interests and needs.

Check out our webinars

Validating Baby FaceReader Webinar


Customer quote

"BIG THANKS for providing your excellent expertise and put aside time to come over to Gothenburg and meet with us! Meeting with you was immensely useful."

Petronella Kettunen, Ass. Prof.|Institute of Neuroscience and Physiology, University of Gothenburg, Sweden

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Extensive knowledge base and FAQs

Looking for tips and tricks, answers to frequently asked questions (FAQs) or troubleshooting guides? The Noldus knowledge base is a valuable and open resource, providing you with comprehensive information on our hardware, software and behavioral research. 

It's accessible for everyone and easily searchable. Its articles, tutorials, and guides simplify complexities, offering step-by-step instructions, best practices, and practical tips. 

Go to our knowledge base 


Grant assistance program

Noldus offers a dedicated grant assistance program, where our scientific research consultants work collaboratively with you to enhance your grant application. We can offer help in the writing process, developing behavioral protocols or help with a partner search for a consortium for Horizon Europe. 

We help position you with the best competitive advantage upon review. Together, we aim to drive impactful research and foster advancements in behavioral sciences.

Increase your chance of getting a grant

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Rent research equipment

Do you need an observation lab for a specific project? Do you have a stationary lab but want to organize a session at another location? Do you want to study animals in their (natural) living environment? Or do you need a large number of software licenses for educational purposes? When you only need research equipment for a short period of time, renting might be more cost-effective than buying.

We offer a wide range of systems and products for rent, ranging from software licenses to portable labs and complete observational labs. This includes our state-of-the-art Experience Lab in Wageningen, The Netherlands. The Experience Lab has several rooms with set-ups that can be converted into an office, meeting room, or living room setting. This makes it suitable for studies in psychology, consumer behavior, usability testing, human factors, and human-computer interaction.

Another option is to rent lab space at Behavior Bay, located in Silicon Valley, USA. With the combined expertise of Noldus IT and Coitcom this facility offers the best technology for human behavior research. This includes software, completely integrated lab setups, audio and video equipment, and custom facilities. You can also contact expert staff available on-site for demonstration, test supervision, research, and consultancy.

Usability Lab with FaceReader and Viso on monitors
Portable usability lab

Let us know what you need

Our solutions are designed to meet a wide variety of research demands. We are happy to work with you to create the perfect custom solution. Moreover, we're here to help you up and running to give your research a flying start!