We're here to help

How to get support?

Need assistance with your Noldus solution? Don’t fret. After your purchase and training, we love helping you along the way. Reach out to our amazing support team, access numerous resources and get downloads via MyNoldus.

  • Fastest way to reach out to support

  • Easily download your software

  • Access to Quick Start Guides, Knowledge Base and more

MyNoldus
 

MyNoldus: Everything you need in one place

With the purchase of your software, you will receive your own personal MyNoldus account, so you can:

  • Create a support ticket for our team

    Need technical support? MyNoldus is the fastest route. When you create a support ticket in MyNoldus your ticket will go straight to our support team, ready to help you out. It also allows you to check the status of your current support cases with a click of the button.

  • View the licenses you own

    The first thing you see when clicking on the download section, are the licenses you own as a registered user.

  • Download your software, drivers, and tools

    Quickly and easily follow the installation instructions to get your software going. The availability of your downloads is based on the software licenses owned by the registered user.

  • Have access to documentation

    On MyNoldus you’ll find Quick Start Guides, Reference Manuals, Technical Notes, White papers, application notes, and much more. Always up to date and at your disposal.

  • Expand your knowledge and know-how

    Our resources enable you to make optimal use of your Noldus product(s) by exploring the in-depth articles from our Knowledge Base, blog posts, and webinars in Noldus Academy.

  • Access the FAQ

    Frequently Asked Questions (FAQ) contains short questions and answer entries to the most commonly asked support questions.

  • Manage your account

    You can adjust settings and personal information yourself. Find the contact details of your Manager, and additional information like team members that are part of your team. Are you missing co-users in this list? Easily invite them to join.

 

 
Customer quote

"I am continually impressed by the prompt and professional service and support you provide for us."

Prof. S. Campbell|Simon Fraser University, Canada

 

NoldusCare program

Do you want access to the latest software upgrades and updates, extended warranty on your hardware and express personal support? If you subscribe to our NoldusCare program you will experience the benefits of these valuable extras.

 
 

Noldus knowledge sharing and services

At Noldus we live and breathe behavioral research. Do you need help with setting up your research, data collection or analysis? Our scientifically trained consultants can help you gather and translate data to gain meaningful insights, saving you valuable time and money.