We're here to help

How to get support?

Need assistance with your Noldus solution? Don’t fret. After your purchase and training, we love helping you along the way. Reach out to our amazing support team, access numerous resources and get downloads via MyNoldus.

  • Fastest way to reach out to support

  • Easily download your software

  • Access to Quick Start Guides, Knowledge Base and Academy

MyNoldus
 

MyNoldus: everything you need in one place

With the purchase of your software, you will receive your own personal MyNoldus account, so you can:

  • Create a support ticket for our team

    Need technical support? Create a support ticket in MyNoldus and your ticket will go straight to our support team, ready to help you out. 

  • View the licenses you own

    Click on Licenses in the main menu in MyNoldus to view the licenses you own as a registered user.

  • Download your software, drivers, and tools

    Everything you need to get your experiment up and running, including software and hardware instructions. 

  • Check documentation

    On MyNoldus you’ll find quick start guides, reference manuals, technical notes, white papers, application notes, and much more. 

  • Visit Noldus Academy

    Check out our brand new online training platform Noldus Academy (for full access an active NoldusCare account is required).

  • Read knowledge base articles and FAQs

    Explore the in-depth articles from our knowledge base and check out Frequently Asked Questions (FAQ) to find answers to the most commonly asked support questions.

  • Manage your account

    Adjust settings and personal information yourself. Find the contact details of your account manager, and additional information like team members that are part of your team. 

 

 
Customer quote

"I am continually impressed by the prompt and professional service and support you provide for us."

Prof. S. Campbell|Simon Fraser University, Canada

 

NoldusCare program

Do you want access to Noldus Academy, the latest software upgrades and updates, extended warranty on your hardware and express personal support? If you subscribe to our NoldusCare program you will experience the benefits of these valuable extras.

 
 

Noldus services and customer success

At Noldus we live and breathe behavioral research. When you need help with our software, setting up your research, data collection or analysis, our experts can help you get started. Read