We're here to help
How to get support?
Need assistance with your Noldus solution? Don’t fret. After your purchase and training, we love helping you along the way. Reach out to our amazing support team, access numerous resources and get downloads via MyNoldus.
Fastest way to reach out to support
Easily download your software
Access to Quick Start Guides, Knowledge Base and Academy
MyNoldus: everything you need in one place
With the purchase of your software, you will receive your own personal MyNoldus account, so you can:
Create a support ticket for our team
Need technical support? Create a support ticket in MyNoldus and your ticket will go straight to our support team, ready to help you out.
View the licenses you own
Click on Licenses in the main menu in MyNoldus to view the licenses you own as a registered user.
Download your software, drivers, and tools
Everything you need to get your experiment up and running, including software and hardware instructions.
On MyNoldus you’ll find quick start guides, reference manuals, technical notes, white papers, application notes, and much more.
Visit Noldus Academy
Check out our brand new online training platform Noldus Academy (for full access an active NoldusCare account is required).
Read knowledge base articles and FAQs
Explore the in-depth articles from our knowledge base and check out Frequently Asked Questions (FAQ) to find answers to the most commonly asked support questions.
Manage your account
Adjust settings and personal information yourself. Find the contact details of your account manager, and additional information like team members that are part of your team.
"I am continually impressed by the prompt and professional service and support you provide for us."
Prof. S. Campbell|Simon Fraser University, Canada