Maintenance and support is vital to any product, especially where your organization or research team relies on the products on a daily basis.
Get the support you need with NoldusCare
At Noldus we understand the need for our valued customers to achieve maximum return on investment. We want you to benefit from the investments you made, which is why our service is very fast and reliable. Read what our customers say about our support team.
What valued customers say
" Most importantly however, the level of support anad service has been invaluable and definitely a key point of difference for a product in this space (especially for research which requires various customization)" [Dr. Nicky Kim-McCormack, Australia]
"I really like the customer service and support Noldus provides to their customers. It's excellent" [Dr. Soaleha Shams, Canada]
“Would also like to say thanks for the excellent support I have gotten from Rolf Leurink in the weeks before Christmas.” [Mr. Ofstad, Norway]
"I think the support staff is exceptional. They are very available and knowledgeable and make the difference between a complex, expensive software program that sits on your shelf in a box, and one that is an integral part of your research methodology” [Dr. Alberta Pos, Canada]
“My technical support was excellent, and there was never a problem getting a response" [Dr. Cynthia Smeraski, USA]
"The response time for questions is fast. The personal contact is very good" [Dr. Geir K. Knudsen, Norway]
"Great experience. A single email immediately solved a problem that I had been working on for days” [Dr. Drake Morgan, USA]
"The technical support and product knowledge of Noldus' staff is superior and platinum standard. Their commitment to helping customers troubleshoot software and hardware problems and their persistance in making sure a solution is found, is the reason labs like my own go to them for software and hardware" [Dr. Stephen Bonasera, USA]
We are eager for you to get the best from Noldus too and accordingly we offer NoldusCare which enables you to protect and improve upon your investment. NoldusCare is the most cost effective way of ensuring you and your teams have access to help and assistance when you require it, together with regular software updates to ensure you are always up-to-date.