Assessment and training – positive behavior change

Assessment and training – positive behavior change

Posted by Annelies Querner-Verkerk on Mon 16 Apr. 2012 - 1 minute read

In daily practice, it can be difficult to establish a long-term change in behavior. Most of the time, people are not aware of their behavior; according to a large number of scientists, at least 95% of our behavior is unconscious whereas only 5% is conscious.

New assessment tools (one for example developed by Tricom, training agency Wageningen, The Netherlands, www.tricom-bv.nl) give sales representatives and managers more insight into their own behavior. As a result, they learn to communicate more efficiently.

Understanding your own behavior is essential when you want to create a meaningful, long-term relationship with customers or employees. Companies invest in training courses and coaching sessions to empower employees. As behavioral change plays a big role in these training courses, assessment tools, with which cause and effect of behavior can be pinpointed exactly, are of great value.

A conversation between the trainee and the employee or customers can be easily recorded on video ensuring that the trainer can give clear and concise examples of behaviors and behavioral patterns after­wards. Furthermore, the best feedback can be given when the recordings take place in a natural work environment.

Case study

Tricom, a training agency, collects data by observing trainees, preferably in their own work environment. After data collection and analysis, Tricom delivers an objective and concrete report with a description of the observations and the results. This report enables the trainees to be aware of their unconscious behaviors. With this practical approach, trainees can work on their attitude in order to reach their personal targets or goals.

See for yourself how systematic observation and The Observer® XT software would work for your research.









FREE TRIAL: Try The Observer XT yourself!

Request a free trial and see for yourself how easy behavioral research can be!

  • Work faster
  • Reduce costs
  • Get better data


Don't miss out on the latest blog posts
Share this post
Topics
Learn
more
Relevant Blogs
adolescents-language-disorder-examined

Interview skills training for adolescents with language disorder examined

The study of Mathrick and colleagues evaluated an interview skills training package targeting both verbal and non-verbal skills for adolescents with severe and persistent Language Disorders.
parent-substance-use-disorder-influence-child

A-bad-influence: Parent substance use disorder and child outcomes

Like parent, like child. Children become who they are with the influence of all of their past experiences and often, the parents are a large part of that influence.
infant-behavior-experiments

Infant behavior experiments

When a baby is born prematurely, this baby and his or her parents often experience a rough start. You can think about eating problems, high risk of infection, or even anemia.