Effective communication between doctor and patient is essential to achieve a high-quality healthcare. Patients who understand their doctors are more likely to acknowledge health problems, understand their treatment options, modify their behavior accordingly, and follow their medication schedules. Both the attitude of the patient and the doctor are important. Positive interactions help build a relationship, establish trust, and support the exchange of accurate and relevant information.
Observing doctor-patient interaction
The use of video technology in doctor-patient interaction research offers important advantages to scientists in unraveling complex behavior patterns and finding relationships between behaviors, effectiveness of interventions, and more. Regardless whether the observation takes place in a lab or on-site.
By using video, no behaviors are overlooked by the researcher, as both video and audio signals can be visualized together and can be repeatedly analyzed to capture every desired behavior in great detail. Viso® is the tool that allows for video recording in one or multiple rooms. The Observer® XT is indispensable for analyzing the observations.
Video observations with Viso
Viso is the ideal solution for high quality recording of video and audio in multiple rooms. It creates the perfect set up for your consulting or medical simulation rooms. You can create synchronized recordings from any angle from up to four IP cameras in each room to capture the actions and reactions of doctor and patient.
View the recordings, including markers and comments, both in real-time and immediately afterwards during debriefing.
Observe behavior and assess performance
For patients, receiving medical information from their doctor is important. However, patients often feel nervous when they have a conversation with their doctor. Researchers monitor physiological data streams, such as heart rate or blood pressure, along with the video, to assess the patient’s emotions in their behavioral context. The Observer XT synchronizes all that data.
Moreover, nonverbal and verbal behavior can be coded with The Observer XT. Transcribe conversations and combine this information with for instance the behaviors of the doctor and the patient.
Facial expression analysis during doctor-patient interaction
Emotions are a crucial part of nonverbal behavior. Facial expression analysis software like FaceReader is ideal for collecting this data. The software automatically analyzes the six basic facial expressions as well as neutral, and contempt. It also offers the possibility to create custom expressions, such as pain, excitement, interest, and confusion.
Diverse scientific articles citing Noldus products are published in renowned journals each week. The following list is only a small selection of scientific publications in different research fields such as doctor-patient communication, nursing studies, and patient education.
- Asan, O.; Young, H.N.; Chewning, B. & Montague, E. (2015). How physician electronic health record screen sharing affects patient and doctor non-verbal communication in primary care. Patient Education and Counseling, 98 (3), 310-316. https://doi.org/10.1016/j.pec.2014.11.024
- Crapanzano, K.; Fisher, D.; Hammarlund, R.; Hsieh, E.P. & May, W. (2018). Internal Medicine Residents’ Attitudes Toward Simulated Depressed Cardiac Patients During an Objective Structured Clinical Examination: A Randomized Study. Journal of General Internal Medicine, 33 (6), 886-891. https://doi.org/10.1007/s11606-017-4276-7.
- Phillips, K.A.; Ospina, N.S.; Rodriguez-Gutierrez, R.; Castaneda-Guarderas, A.; Gionfriddo, M.R.; Branda, M. & Montori, V. (2018). Humor During Clinical Practice: Analysis of Recorded Clinical Encounters. Journal of the American Board of Family Medicine, 31 (2), 270-278.
- Spelten, E.R.; Martin, L.; Gitsels, J.T.; Pereboom, M.T.R.; Hutton, E.K.; Dulmen, van S. (2014). Introducing video recording in primary care midwifery for research purposes: Procedure, dataset, and use. Midwifery, https://doi.org/10.1016/j.midw.2014.06.007.
- Visser, LNC. (2017). How oncologists' communication impacts patients' information recall and emotional stress. A video-vignettes approach. Thesis.