Doctor-patient interaction

Effective communication between doctor and patient is essential to achieve a high-quality health care. Patients who understand their doctors are more likely to acknowledge health problems, understand their treatment options, modify their behavior accordingly, and follow their medication schedules.

Observing doctor-patient interaction

The use of video technology in doctor-patient interaction research offers important advantages to scientists in unraveling complex behavior patterns and finding relationships between behaviors, effectiveness of interventions, and more. Regardless whether the observation takes place in a lab or on-site.

By using video, no behaviors are overlooked by the researcher, as both video and audio signals can be visualized together and can be repeatedly analyzed to capture every desired behavior in great detail. Viso® and MediaRecorder are tools that allow for video recording in one or multiple rooms. The Observer XT® is indispensable for analyzing the observations.

The Observer XT

Try The Observer XT for yourself

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  • Work faster by automating tedious repeating tasks
  • Reduce costs by achieving more with less people
  • Get better data by using The Observer XT’s powerful analysis options

Examples of doctor patient interaction studies

Customer testimonial

“The Observer XT has provided us with an accurate means of assessing hospital patient ambulation, the first to do so”

Dr. Roger L. Brown | University of Wisconsin-Madison

Video observations with Viso

Viso is the ideal solution for high quality recording of video and audio in multiple rooms. It creates the perfect set up for your consulting or medical simulation rooms. You can create synchronized recordings from any angle from up to four IP cameras in each room. View the recordings, including markers and comments, both in real-time and immediately afterwards during debriefing. 

Observe behavior and assess performance

For patients, receiving medical information from their doctor is important. However, patients often feel nervous when they have a conversation with their doctor. Researchers monitor physiological data streams, such as heartrate or blood pressure, along with the video, to assess the patient’s emotions in their behavioral context. The Observer XT synchronizes all that data.   

Facial expression analysis

Emotions are a crucial part of non-verbal behavior. Facial expression analysis software like FaceReader is ideal for collecting this data. The software automatically analyzes the six basic facial expressions as well as neutral, contempt, boredom, interest, and confusion. 

FaceReader automatically analyzes facial expressions.

Interested? Read on! Download the free case study and learn more about how to set up research in clinical communication, and how to work with video, data acquisition equipment and analysis software.

Interesting publications

Diverse scientific articles citing Noldus products are published in renowned journals each week. The following list is only a small selection of scientific publications in different research fields: doctor-patient communication, nursing studies, patient education, pain research, gerontology, etc.  

Several of these articles were used in our blog posts on research in doctor patient interaction.

  • Asan, O.; Smith, P.D.; Montague, E. (2014). More screen time, less face time – implications for EHR design. Journal of Evaluation in Clinical Practice. doi:10.1111/jep.12182
  • Albada, A.; Ausems, M.G.E.M.; Dulmen, van S. (2014). Counselee participation in follow-up cancer genetic counselling visits and associations with achievement of the preferred role, cognitive outcomes, risk perception alignment and perceived personal control. Social Science & Medicine, 178-186.
  • Albada, A.; Dulmen, S. van; Ausems, M.G.E.M.; Benzing, J.M. (2012). A pre-visit website with question prompt sheet for counselees facilitates communication in the first consultation for breast cancer genetic counseling: findings from a randomized controlled trial. Genetics in Medicine, 14 (5), 535-542. 
  • Boehmer, K.R.; Egginton, J.S.; Branda, M.E.; Kryworuchko, J.; Bodde, A.; Montori, V.M.; LeBlanc, A. (2014). Missed opporunity? Caregiver participation in the clinical encounter. A videographic analysis. Patient Education and Counseling, 96, 302-307.
  • Cruz, J.; Marques, A.; Barbosa, A.; Figueiredo, D.; Sousa, L.X. (2013). Making sense(s) in dementia: a multisensory and motor-based group activity program. Journal of Alzheimer's Disease and other Dementias, DOI: 10.1177/1533317512473194.
  • Figueiredo, D.; Barbosa, A.; Cruz, J.; Marques, A.; Sousa, L. (2013). Empowering staff in dementia long-term care: towards a more supportive approach to interventions. Educational Gerontology, 39 (6), 413-427.
  • Gitlin, L.N.; Marx, K.A.; Alonzi, D.; Kvedar, T.; Moody, J.; Trahan, M.; Van Haitsma, K. (2016). Feasibility of the Tailored Activity Program for Hospitalized (TAP-H) Patients With Behavioral Symptoms. Gerontologist, 00, 1-10.
  • Noordman, J.; Vet, E. de; Weijden, T. van der; Dulmen, S. van (2013). Motivational interviewing within the different stages of change: An analysis of practice nurse-patient consultations aimed at promoting a healthier lifestyle. Social Science & Medicine87, 60-67.
  • Sep, M.S.C.; Osch, M. van; Vliet, L.M. van; Smets, E.M.A.; Benzing, J.M. (2014). The power of clinicians’ affective communication: How reassurance about non-abandonment can reduce patients’ physiological arousal and increase information recall in bad news consultations. An experimental study using analogue patients. Patient Education and Counseling, 1, 45-52,
  • Slort, W.; Blankenstein, A.H.; Schweitzer, B.P.M.; Deliens, L.; Horst, van der, H.E. (2014). Effectiveness of the 'availability, current issues and anticipantion' (ACA) training programme for general practice trainees on communication with palliative care patients: A controlled trial. Patient Education and Counseling, 1, 83-90.
  • Spelten, E.R.; Martin, L.; Gitsels, J.T.; Pereboom, M.T.R.; Hutton, E.K.; Dulmen, van S. (2014). Introducing video recording in primary care midwifery for research purposes: Procedure, dataset, and use. Midwifery, doi: 10-1016/j.midw.2014.06.007.